Returns & Refunds Policy – The Flower Store

Our Fresh Flowers Guarantee

The Flower Store is committed to excellence as your trusted local florist, delivering fresh, vibrant blooms to homes and businesses in our community. We understand the joy that fresh flowers bring, and we stand by our Fresh Flowers Guarantee with every order. Our talented florists choose the finest blooms and handle every arrangement with care to ensure you receive a beautiful, lasting display.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or in any way less than fresh, please contact us promptly on the day of delivery. We kindly ask that you provide clear photos of the damaged flowers and the original packaging so we can assess the issue and uphold our commitment to first-class quality.

Freshness Window

Our arrangements are designed to delight for as long as possible. We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our care instructions. For optimal longevity, all our bouquets and arrangements include simple care tips. Should you notice premature wilting or loss of freshness within this window, please let us know so that we can resolve the issue for you.

Refund & Replacement Options

If your order does not meet our Fresh Flowers Guarantee, you may be eligible for a replacement arrangement or a refund, based on your preference and the specifics of the situation. Our process is as follows:

• Replacement: We will send a fresh arrangement as quickly as possible, at no extra cost.
• Refund: A full or partial refund may be offered, depending on the nature of the issue and order circumstances.

To start a refund or replacement request, contact us promptly with:

• Your order details
• A description and photo(s) of the issue
• Preferred resolution (replacement or refund)

We aim to respond to all service requests as swiftly as possible so you are 100% satisfied with your delivery from The Flower Store.

Our Complaints Process

We strive to create happy moments and positive experiences for every customer. If you have feedback, concerns, or are dissatisfied with any aspect of your order or service, we encourage you to reach out. Our complaints process is straightforward:

• Submit your concern with as much detail as possible, including any supporting documents or photos.
• Our team will investigate your complaint and keep you informed at each stage of the process.
• A final resolution will be offered, aiming for your complete satisfaction, within a reasonable time frame.

Your trust matters to us, and we are committed to treating every complaint fairly, promptly, and courteously.

Why Choose The Flower Store?

As a longstanding local florist, The Flower Store has built a reputation for reliability and quality among households and businesses in the community. Our Fresh Flowers Guarantee underpins our promise to you—every arrangement is crafted to delight, and our passion for fresh flowers is matched only by our dedication to excellent service.

If you have any questions regarding returns, refunds, or wish to make a complaint, please contact our team directly. Thank you for choosing The Flower Store—the trusted florist in your area.