Welcome to The Flower Store. These Terms & Conditions govern the use of our e-commerce platform for online flower delivery services provided by The Flower Store across the UK and to customers in our surrounding delivery areas. Please read these Terms carefully, as they set out your legal rights and obligations. By placing an order with us, you agree to be bound by these Terms & Conditions. If you do not accept these Terms, please do not place an order with The Flower Store.
These Terms & Conditions apply to all individuals and entities ordering floral products and related services for delivery within The Flower Store's delivery area, which includes The Flower Store locality and surrounding regions. You must be at least 18 years old and capable of entering into binding contracts to use our online services.
Placing an Order: Orders may be placed via The Flower Store website by selecting floral products, choosing delivery options, and completing the checkout process. It is your responsibility to provide accurate and complete delivery and recipient information. Inaccurate or incomplete details may result in delayed or failed deliveries.
Order Confirmation: After placing your order, you will receive an on-screen and/or electronic confirmation outlining your order details. This confirmation constitutes our acceptance of your order, at which point a contract is formed between you and The Flower Store.
Product Availability: All products displayed on our website are subject to availability. In rare cases where products or specific flowers are unavailable, we reserve the right to substitute with items of equal or greater value, while striving to match the style, colour, and overall aesthetic of the original selection. We will make reasonable attempts to inform you of significant changes where practicable.
Delivery: We endeavour to deliver your flowers on the requested date; however, delivery timelines may be subject to circumstances beyond our control, such as extreme weather or third-party courier delays. Standard delivery areas and any delivery charges will be clearly outlined during the checkout process.
Accepted Payment Methods: The Flower Store accepts a range of widely-used payment options, including debit cards, credit cards, and other online payment solutions as indicated at checkout. By entering payment details, you confirm you are authorised to make payments using the specified method.
Payment Authorisation: All charges must be paid in full before your order is processed and dispatched. Your payment will be taken at the time of ordering. The Flower Store may refuse to process or may cancel any transaction for suspected fraud, unauthorised use of payment details, or where prohibited by law.
Pricing: Prices for all products and services are displayed in Pounds Sterling (£) and are inclusive of VAT unless expressly stated otherwise. We reserve the right to adjust pricing to reflect changing costs, errors, or promotions. The price applicable to your order is the price stated at the time of order confirmation.
Your Statutory Rights: As a UK consumer, you have certain rights regarding cancellations under the Consumer Contracts Regulations. However, please note that flowers are perishable goods and are exempt from the standard right to cancel within 14 days without reason where the order has already been processed or dispatched.
Cancellation Requests: If you wish to cancel or amend your order, you must contact us at the earliest opportunity. We will make reasonable efforts to accommodate cancellation or amendments providing your order has not already been dispatched, prepared, or delivered. Once preparation or dispatch has begun, we are unable to guarantee cancellation or order changes.
Refunds: Approved cancellations will be refunded using the original payment method, usually within 5-7 business days. Where amendments involve a change in product value, payment adjustments or additional charges may be required.
Returns Policy: Due to the perishable nature of flowers and floral gifts, returns are generally not accepted unless there has been a fault with our service or the product is damaged or defective upon arrival.
Quality Concerns: If your flowers arrive in unsatisfactory condition, you must notify The Flower Store within 24 hours of delivery with photographic evidence. We will review your claim and may, at our discretion, offer replacement, partial refund, or full refund depending on the circumstances.
Non-Delivery: Should we fail to deliver your order within the agreed timeframe (excluding exceptional circumstances outside our control), you may be entitled to either a replacement or a refund. We do not accept liability for unsuccessful deliveries arising from inaccurate or incomplete delivery addresses provided by you.
Care instructions are provided with all flower deliveries. To ensure the longevity of your flowers, it is important these instructions are followed. We cannot accept responsibility for deterioration in floral quality resulting from non-compliance with care instructions. Where your order includes non-perishable additional products, such as vases or cards, these items are subject to availability.
Our Responsibility: The Flower Store is committed to providing high-quality floral products and delivery services. Our liability to you is limited to the total purchase price of the products supplied. We do not accept liability for losses that are not directly caused by our breach, nor for any business losses, loss of revenue, loss of profits, or consequential losses arising out of, or in connection with, your use of our website or services.
Exclusions: Nothing in these Terms & Conditions intends to limit The Flower Store’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not be excluded or limited under applicable law.
Customer Responsibilities: You are responsible for ensuring the recipient is available to accept the delivery at the specified address and on the delivery date. We are not liable for failed deliveries due to incorrect information or the unavailability of the recipient. If a delivery cannot be made, we may leave the flowers in a safe place or with a neighbour where possible and appropriate; otherwise, additional delivery charges may apply for re-delivery.
You may not use The Flower Store’s website for any unlawful purpose or in a way that may harm the website’s functionality, security, or reputation. You must not attempt to gain unauthorised access to any part of the platform or its systems. We may suspend or terminate your access if you breach these terms.
Your privacy is important to us. Personal information you provide is processed in line with our Privacy Policy and is used only for the purpose of processing your order and delivering goods and services. We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR).
All content on The Flower Store website, including images, text, product descriptions, and branding, is protected by copyright and other intellectual property rights. You may not reproduce or use any content without our prior written permission except for personal, non-commercial use related to placing an order.
The Flower Store reserves the right to update or modify these Terms & Conditions at any time. Updates will take effect immediately upon publication on the website. You are advised to review the latest version before placing an order. Continued use of our services after changes are published constitutes your acceptance of updated Terms & Conditions.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising under or in connection with these Terms.
Severability: If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions will remain in effect.
Entire Agreement: These Terms & Conditions and any notices or policies referred to expressly herein constitute the entire agreement between you and The Flower Store concerning your use of our e-commerce platform.
Assignment: You may not assign or transfer your rights or obligations under these Terms & Conditions to any third party without our prior written consent. The Flower Store may assign or transfer its rights and obligations at any time.
If you have questions regarding these Terms & Conditions or require clarification before placing your order, please contact The Flower Store using the contact form on our website or by post. Our customer service team is happy to help you understand your rights and obligations in relation to your online flower delivery order.
Note: These Terms & Conditions apply to customers of The Flower Store and its surrounding delivery areas. It is recommended you retain a copy of these Terms for your records.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in The Flower Store, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near The Flower Store.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
